What we would love to hear about:
- Positive experiences
- Requests for features and enhancements
- Error messages
What happens to your feedback?
All feedback is considered by the team which guides product and service development, helping us deliver the best possible service.
How to send feedback
Click on the three dot icon in the top right of your screen, and click 'Send feedback' in the drop down menu. The feedback pop-up window will appear as below. Please fill in the fields with the relevant details and click send. A member of the support team will get back to you within 24 hours.
How to Request Training
Our Support Section contains tips and answers to FAQs. The library of articles includes demos and tutorials. The Customer Experience team are available to support you. Cipher support and training formats available:
• Video conference and screen sharing
• Face to face (subject to location)
• Phone calls
• Team training session
• 1:1 training session
The training formats above are available on request and the Customer Experience team will tailor this to your needs. Please contact the training team to schedule training on support@lexisnexisip.com.
Need help? Request support and we’ll connect you with a Classification expert.